IT Process Specialist

2 dni temu

Katowice, Silesia, Polska Grafton Recruitment Sp. z o.o. Pełny etat
Job Title: IT Process Specialist

We are seeking an experienced IT Process Specialist to join our team at Grafton Recruitment Sp. z o.o. in Katowice. As an IT Process Specialist, you will be responsible for monitoring and auditing process performance and compliance on a continuous basis, both locally and globally.

Key Responsibilities:
  • Monitor and audit process performance and compliance on a continuous basis, both locally and globally
  • Use measures to assess performance, progress, and provide indications and insights to proactively prevent actual or potential problems, issues, and risks
  • Drive continual process improvement, maintain, and execute the process development roadmap
  • Implement processes, including trainings for internal and external teams, e.g., on-/offboarding of new vendors, Product Owners, Service Managers, development teams
  • Document both formal process descriptions and hands-on how-to guides
  • Act as an ambassador, promote global and harmonized IT Service Management processes
  • Collaborate with IT Service Managers, ServiceNow and Power BI developers, other IT team members
  • Work closely with business stakeholders to understand IT process development needs from an end-user perspective
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in IT Service Processes
  • Analytical approach and process design-oriented mindset
  • Excellent communication and teamwork skills
  • Working experience with ITSM (ServiceNow or similar) and reporting tools is a plus
  • ITIL knowledge
What We Offer:
  • Possibility of taking part in building from scratch completely new structures in a freshly opened IT Hub in Katowice
  • Life insurance - ERGOhestia
  • Private Medical Care - Luxmed
  • Pension scheme - PPK by PZU
  • Multisport card
  • Yearly bonus
  • Hybrid work possibilities - 2 office days a week
  • Possibility of working in a brand-new office in Katowice City-center
  • Indefinite contract of employment after 3 months of probation period
  • 1 stage of the online recruitment process

Please click the "Aplikuj teraz" button to submit your application and follow the instructions. If you have had previous meetings with our company, please contact the leading consultant directly. The offered salary rates are based on Grafton Recruitment's salary research. The final salary value depends on the candidate's qualifications matching the requirements described in the offer. Grafton Recruitment's job offers are not offers in the sense of the Civil Code (legal basis art. 66 and 71 K.C.). We kindly inform you that we review all applications and contact selected candidates. We guarantee discretion.

Grafton Recruitment Sp. z o.o. is a Recruitment Agency No. 20329.

More similar job offers can be found at http://pl.grafton.com/pl/job-search

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