Polish Language Customer Service Representative

7 godzin temu


Szczecin, West Pomerania, Polska Patrique Mercier Recruitment Nordic Pełny etat
Job Description
This role involves providing exceptional customer support to Polish-speaking customers via phone, email, and chat. As a customer support representative, you will play a key role in addressing customer inquiries, resolving complaints, and ensuring that customers have an exceptional experience with our services. You will also be responsible for maintaining accurate records of customer interactions for quality assurance and working collaboratively with the team to enhance service delivery.

Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat.
- Assist customers with inquiries, product information, and troubleshooting.
- Resolve customer complaints swiftly and effectively to ensure satisfaction.
- Educate customers about services and help guide them through processes.
- Maintain accurate records of customer interactions for quality assurance.
- Work collaboratively with the team to enhance service delivery.

Requirements
- Fluency in Polish (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles is preferred.
- Excellent problem-solving abilities and a dedication to customer satisfaction.
- Ability to adapt to a new environment as this role includes a relocation package.
- Willingness to learn and grow in a dynamic team environment.


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