Luxury Front Office Supervisor
6 dni temu
**Job Summary**
We are seeking a highly skilled Luxury Front Office Supervisor to join our team at Raffles Europejski Warsaw. As a key member of the Front Office department, you will be responsible for ensuring exceptional guest service and delivering a memorable experience.
**About Us**
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. With over 160 years of history, we have established ourselves as a leading global luxury hospitality brand.
**Responsibilities**
- Provide night shift supervision for the entire Front Office team, including front desk agents, butlers, concierge, and bell/door colleagues.
- Ensure all daily, monthly, and quarterly night reporting is completed on a timely basis.
- Handle all guest-related issues and oversee any challenges in any area of the hotel during the Manager on Duty shift.
- Coach and counsel the Front Office team to provide exemplary guest service.
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment, and positive employee relations.
**Requirements**
- Prior experience in a similar position is essential.
- Knowledge of property management systems is an asset.
- Required knowledge of Opera property management system.
- Excellent communication and organizational skills.
- Excellent command of English and Polish.
- Visa Requirements: Must be eligible to work in Poland.
**Benefits**
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
**Estimated Salary:** €45,000 - €60,000 per annum, depending on experience.
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