Luxury Front Office Supervisor

6 dni temu


Warszawa, Mazovia, Polska Accor Pełny etat

**Job Summary**

We are seeking a highly skilled Luxury Front Office Supervisor to join our team at Raffles Europejski Warsaw. As a key member of the Front Office department, you will be responsible for ensuring exceptional guest service and delivering a memorable experience.

**About Us**

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. With over 160 years of history, we have established ourselves as a leading global luxury hospitality brand.

**Responsibilities**

  • Provide night shift supervision for the entire Front Office team, including front desk agents, butlers, concierge, and bell/door colleagues.
  • Ensure all daily, monthly, and quarterly night reporting is completed on a timely basis.
  • Handle all guest-related issues and oversee any challenges in any area of the hotel during the Manager on Duty shift.
  • Coach and counsel the Front Office team to provide exemplary guest service.
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment, and positive employee relations.

**Requirements**

  • Prior experience in a similar position is essential.
  • Knowledge of property management systems is an asset.
  • Required knowledge of Opera property management system.
  • Excellent communication and organizational skills.
  • Excellent command of English and Polish.
  • Visa Requirements: Must be eligible to work in Poland.

**Benefits**

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

**Estimated Salary:** €45,000 - €60,000 per annum, depending on experience.



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