Luxury Front Office Night Supervisor
3 tygodni temu
Job Title: Luxury Front Office Night Supervisor
About the Role:
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world.
As a Night Supervisor for our Front Office team, you will be responsible for providing night shift supervision for the entire Front Office team, which includes front desk agents, butlers, concierge, and bell/door colleagues.
You will ensure all daily, monthly and quarterly night reporting is completed on a timely basis and handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift.
Key Responsibilities:
• Consistently offers professional, engaging and friendly service
• Understand and promote the hotel's vision, leaders job results list, and departmental vision
• Develop and maintain standards for the department, while adhering to Raffles' score standards
• Provides direction and support to line associates in their daily tasks relating to their positions
• Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
Qualifications:
• Previous experience in this position is essential
• Knowledge of property management is an asset
• Required knowledge of Opera property management system
• Excellent communication & organizational skills
• Excellent command of English & Polish
• Visa Requirements: Must be eligible to work in Poland
About Raffles:
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world.
Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
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