Night Manager

3 tygodni temu

Warszawa, Mazovia, Polska Accor Pełny etat
Job Title: Night Manager

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Our hotels are unique with their own distinct personality, each distinguishing itself with the highest standards of product and service.

Job Summary:

We are seeking a highly skilled and experienced Night Manager to join our team at Raffles Europejski Warsaw. As a Night Manager, you will be responsible for providing exceptional guest service, leading the Front Office team, and ensuring the smooth operation of the hotel during the night shift.

Key Responsibilities:
  • Provide professional, engaging, and friendly service to guests
  • Understand and promote the hotel's vision, leaders' job results list, and departmental vision
  • Supervise the Front Office team, including front desk agents, butlers, concierge, and bell/door colleagues
  • Ensure all daily, monthly, and quarterly night reporting is completed on a timely basis
  • Handle guest-related issues and oversee and address any challenges in any area of the hotel
  • Coach and counsel the Front Office team to provide exemplary guest service
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment, and positive employee relations
  • Develop and maintain standards for the department, while adhering to Raffles' score standards
  • Provide direction and support to line associates in their daily tasks relating to their positions
  • Support daily and weekly selling strategy in accordance with yield recommendations and promote maximizing of revenue and occupancy on a daily basis
  • Ensure all job checklists have been completed daily
  • Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments
Qualifications:
  • Previous experience in this position is essential
  • Knowledge of property management is an asset
  • Required knowledge of Opera property management system
  • Excellent communication and organizational skills
  • Excellent command of English and Polish
  • Visa Requirements: Must be eligible to work in Poland

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