Technical Service Delivery Specialist
3 dni temu
At ThunderSoft Europe, we're searching for a highly skilled Technical Services Specialist to manage our IT infrastructure in Poland and Northeast Europe.
Key Responsibilities- This role involves overseeing IT infrastructure management, including server operations, computer room setup, wiring, and equipment maintenance.
- The ideal candidate will install, configure, and maintain office devices such as computers and printers, resolving daily hardware and desktop issues.
- Providing IT technical support for global users, following ITSM systems and ITIL processes, is also a crucial aspect of this role.
- We need someone who can create technical documentation, build an IT knowledge base, and standardize IT services.
- Analyzing IT support issues, preparing reports, and driving improvements in IT service quality are also key responsibilities.
- A Bachelor's degree or above in computer science or a related field is required.
- More than 2 years of experience in overseas office network construction and desktop support services is necessary.
- Professional computer networking knowledge is essential.
- Familiarity with mainstream routers, switches, firewalls, server products, and related technologies is required; Cisco CCNA/CCNP or other vendor-related certifications are preferred.
- English - advanced level proficiency.
- Polish - communicative skills.
- Chinese - an advantage.
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