Chargeback Specialist with German Language Skills

7 godzin temu


Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

Dispute Management Opportunity

At SIX Payment Services, we address persistent challenges of the payment world by designing and operating leading digital payment and transactional solutions. We are always looking for new and innovative ways to improve quality, reduce costs, and build excellent solutions. We are seeking a highly organized and process-driven colleague to join our team as a Chargeback Specialist with German language skills.

Key Responsibilities

  • Analyzing incoming disputes from issuing banks and taking decisions in accordance with card scheme rules and regulations
  • Informing merchants of disputes and requesting documentation to refute bank claims
  • Editing, preparing, and submitting documentation to issuing banks in a timely and accurate manner
  • Advising customers on dispute processes and ensuring they understand the process to avoid complaints

Requirements

We look for big thinkers who can drive positive change and step up to show what's next. In practice, this means:

  • Good written and verbal business communication skills in Polish, English, and German
  • A technical approach with excellent attention to detail
  • Strong customer focus
  • Great interpersonal and communication skills
  • Problem-solving mindset, analytical, and troubleshooting skills
  • Knowledge of Microsoft products and an affinity for handling applications
  • Experience in chargeback/credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling

Perks and Benefits

At SIX Payment Services, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
  • Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career
  • Full-time job contract and stable working conditions
  • Competitive salary and a range of benefits for employees

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.



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