Service Management Specialist

6 dni temu


Poznań, Greater Poland Phoenix Contact Pełny etat
Job Description

As a Service Management Specialist at Phoenix Contact, you will play a key role in ensuring the global delivery of our services within agreed scope and performance indicators.

  • We are seeking an experienced professional to define required qualifications for our service team and provide feedback to team managers.
  • The successful candidate will track and drive innovation, oversee the lifecycle management of products, and ensure corresponding activities.
  • You will plan and control our service budget, manage team members and resources, and identify potential savings.
  • In this role, you will report on key performance indicators, ensure compliance with guidelines, and manage risks.
Requirements
  • A minimum of several years of experience in managing and implementing endpoint management solutions.
  • Proven experience in leading IT projects, planning, and controlling budgets.
  • In-depth knowledge of endpoint management technologies, best practices, and ITIL certification.
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts clearly.
  • Ability to drive innovation, ensure continuous improvement, and manage compliance and risks.


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