Service Management Trainee, IT Department

6 dni temu


Poznań, Greater Poland TN Poland Pełny etat
Key Responsibilities
  1. Analyze data related to our IT service portfolio and prepare reports on service performance for internal quality assurance purposes and for reporting back to customers.
  2. Work closely with the Service Portfolio Management Team to ensure that all tasks are completed efficiently and effectively.
  3. Maintain and update documentation related to service offerings, including service descriptions, pricing, and service level agreements (SLAs).
  4. Support Service Portfolio Managers with calculating service fees and distributing fees to relevant reporting units as part of the service fee process.

This role requires a current student with a strong analytical mind, good attention to detail, and proficiency in Power BI and Excel. Additionally, they will have basic coding skills preferably in Python and problem-solving skills.



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