Service Quality Enhancement Director

4 dni temu


Poznań, Greater Poland TN Poland Pełny etat

Your Skills and Qualifications

To succeed in this role, you will need to possess a minimum 4 years of experience managing a team in the customer service area and working according to the 'customer first' principle. A strong understanding of the transport services market, including expertise in logistic claims services, is essential.

Additionally, you will need to have knowledge of operational management, quality metrics, and performance measurement in customer service. Excellent English language skills (B2+ level) are also required, as well as being goal-oriented, able to analyze data, draw conclusions, and make recommendations.

We are looking for a proactive and innovative individual who can take ownership of their actions, manage change, and demonstrate creativity and initiative. If you think you have what it takes to excel in this role, we encourage you to apply.



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