Order Management CS&L Platform Deployment Specialist

1 dzień temu

Kraków, Lesser Poland Genpact Pełny etat
Job Title: Order Management CS&L Platform Deployment Specialist

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary:

We are seeking a highly skilled Order Management CS&L Platform Deployment Specialist to join our team. The successful candidate will be responsible for ensuring the deployment of the Global Business Platform, assisting in performing As Is analysis during Solution Identification phase, collecting required information for the Change Impact analysis and facilitating impact analysis execution and resolution. The ideal candidate will have a deep understanding of Order management, including order capture/entry, processing, and fulfilment, as well as experience with CS&L software platforms, specifically order management systems (OMS).

Key Responsibilities:
  • Ensure the deployment of the Global Business Platform.
  • Assist in performing As Is analysis during Solution Identification phase.
  • Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution.
  • Provides expert knowledge of the subject area and the project methodology.
  • Writes and reviews level 5 Standard Operation Procedures (SOPs).
  • Support development of User Acceptance Test (UAT) scenarios and test scripts.
  • Support and co-ordinate User Access Testing (UAT).
  • Develops and coordinates communication materials related to New Ways of Working.
  • Identifies training needs and conducts trainings for end users.
  • Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
  • Performs analysis during Ramp-up phase and proposes corrective actions.
  • Identifies improvement opportunities and integrate best practices for future resolution.
  • Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
  • Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
Requirements:
  • Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
  • Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
  • Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
  • Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.
Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
  • Relevant experience in Customer Service and Logistics (CS&L).
  • Relevant experience in Order Management, including order capture/entry, processing, and fulfilment.
  • Experience with any CS&L software platforms, specifically order management systems (OMS).
  • Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.
What We Offer:
  • Attractive salary.
  • Stable job offers - employment contract.
  • Work in a multicultural and diverse environment with employees from over 30 countries.
  • Genpact supports professional trainings and great career development opportunities.
  • Free access to our award-winning learning platform.
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.

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