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Customer Experience Representative
1 tydzień temu
Job Overview:
As a Customer Experience Representative, you will be responsible for delivering exceptional customer support across multiple channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide technical support for streaming services, ensuring customers have a seamless experience.
- Assist with contract and billing inquiries, resolving issues efficiently.
- Manage customer complaints, demonstrating empathy and professionalism.
- Serve both B2B and B2C clients on inbound calls as first and second line support.
- Engage in outbound calls for administrative tasks, such as gathering feedback or late payment follow-ups.
Requirements:
- A strong service-oriented mindset, prioritizing customer satisfaction.
- Proficiency in Swedish, Norwegian, Danish, Finnish (C1 level), and English (B2).
- Superior communication skills, including active listening.
- Administrative and technical knowledge.
- Ability to communicate complex information clearly and concisely.
- Minimum 6 months of experience in customer-facing roles.
- Capacity to perform soft selling and upselling.
Nice to Have:
- Previous experience with CRM systems.
Our Offer:
- An inclusive work environment, promoting diversity and equality.
- Ongoing training and development opportunities to enhance your skills.
- Regular team-building activities to foster collaboration and camaraderie.
- Support from experienced team leaders throughout your journey.
- A contract of employment or mandate agreement.
Location: Warsaw office - Al. Solidarności 171, Building B-3rd Floor
Language Requirements: Danish, English, Finnish, Norwegian, Swedish
Time Type: Full-time position
