Danish Speaking Technical Support Professional

3 dni temu


Opole, Opole Voivodeship, Polska PMSolutions Pełny etat

About the Role

PMSolutions is seeking an experienced Danish Speaking Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical support and troubleshooting services to our clients who require assistance with computer hardware and/or software applications, mobile devices, and networks.

Key Responsibilities

  • Provide technical support and troubleshooting services to end-users via phone, email, or remote desktop sessions.
  • Log all service requests into our company's service call tracking system.
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result.
  • Follow-up on closed service requests to ensure customer satisfaction.
  • Assist in training initiatives to new and current employees.

Requirements

  • Fluent Danish language skills.
  • Strong command of English language.
  • Eager to learn new technologies.

What We Offer

  • Full-time job with stability of employment.
  • Ability to work 100% from home.
  • Competitive salary package with attractive language bonus.
  • Intensive training.
  • Clearly defined ITIL-based career paths, with transparent criteria.
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts).
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel.
  • And up to 4 extra days of paid holidays per year.


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