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Help Desk Expert with Danish Language Skills
2 tygodni temu
Job Summary
PMSolutions is seeking an experienced Help Desk Expert with Danish Language Skills to join our team. As a Help Desk Expert, you will be responsible for providing technical support and troubleshooting services to our clients who require assistance with computer hardware and/or software applications, mobile devices, and networks.
Key Responsibilities
- Provide technical support and troubleshooting services to end-users via phone, email, or remote desktop sessions.
- Log all service requests into our company's service call tracking system.
- Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result.
- Follow-up on closed service requests to ensure customer satisfaction.
- Assist in training initiatives to new and current employees.
Requirements
- Fluent Danish language skills.
- Strong command of English language.
- Eager to learn new technologies.
What We Offer
- Full-time job with stability of employment.
- Ability to work 100% from home.
- Competitive salary package with attractive language bonus.
- Intensive training.
- Clearly defined ITIL-based career paths, with transparent criteria.
- Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts).
- Premium private medical healthcare, which includes dental care and insurance policy for international travel.
- And up to 4 extra days of paid holidays per year.
