Customer Service Representative
1 dzień temu
Ecolab is seeking a highly motivated and customer-focused individual to join our call center team in Krakow. As a Customer Service Agent, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Process high-volume inbound calls and manage outbound calls to ensure timely resolution of customer inquiries.
- Utilize strong problem-solving and interpersonal skills to resolve customer issues and concerns.
- Maintain a working knowledge of Ecolab products, accounts, and tools to provide accurate and informed support.
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues.
- High school qualifications or equivalent.
- Proficient in Microsoft Office Suite software (Excel, Word, Access, and Outlook).
- Experience using customer service software.
- Ability to accurately type a minimum of 25 words per minute.
- Bachelor's degree completed or in process.
- Ability to interact professionally with others and work independently in a fast-paced environment.
- Prior experience utilizing a multi-line telephone system.
- Strong problem-solving and interpersonal skills.
Ecolab is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
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