Employee Life Cycle Operations Specialist
3 tygodni temu
About this role: We are seeking a highly skilled Employee Life Cycle Specialist to join our team at JTI. In this role, you will be responsible for ensuring the efficient delivery of Employee Life Cycle services to all stakeholders in line with agreed Service Level Agreements.
Your key responsibilities:
- Ensure efficient delivery of services to our stakeholders in line with agreed Service Level Targets.
- Receive and respond timely to all employee life cycle stream service inquiries and requests with timely, accurate and professional responses.
- Maintain Data in all Systems within the GBS scope (SAP, Enova).
- Follow the standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (Service Now).
- Prepare necessary documents for employees (new hires package, employment contracts, contractual agreements, work certificates, etc.).
- Process and maintain the correctness of employee records - employee data, changes in employment conditions, absences, additional information.
- Provide reports with defined standards and templates.
- Update SOPs to accommodate system and process changes.
- Perform established data quality controls and follow up on identified quality issues.
- Support employee enrollment into relevant benefit plans.
- Update the related working documents and procedures in case of changes (SOP).
Your requirements:
- University degree (Bachelor or Master).
- 1-2 years experience in a multinational organization.
- Experience in a HR administrative role is a plus.
- Fluent Polish and Good command in written and spoken English.
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