European Customer Experience Coordinator

5 dni temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat

Join a dynamic team of professionals as a Customer Experience Coordinator, where you will play a key role in shaping our customer service strategy.

In this role, you will have the opportunity to work with a diverse group of customers, using your linguistic skills to communicate effectively and build strong relationships.

About the Position

As a Customer Service Agent with Hungarian, you will be responsible for managing customer interactions, responding to queries, and escalating complex issues when necessary.

Main Responsibilities
  1. Delivering exceptional customer service through phone, email, or chat.
  2. Providing clear and concise explanations to customers, resolving queries promptly.
  3. Working collaboratively with internal teams to address customer concerns.
  4. Maintaining accurate records and contributing to continuous improvement initiatives.
Key Skills and Qualifications
  • Excellent Hungarian language skills (C1/C2 level) and good English language skills.
  • Customer-focused attitude and effective communication skills.
  • Basic computer literacy and familiarity with Microsoft Office software.
  • Ability to work independently and as part of a team.


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