Senior Customer Service Team Leader with European Language Expertise
4 dni temu
About the Role:
We are seeking an experienced professional to lead our Customer Service team. As a Senior Customer Service Team Leader, you will be responsible for supervising and mentoring a team of specialists, creating a high-quality work environment, and ensuring consistent service levels.
Key Responsibilities:
- Supervise and mentor a team of Customer Service Specialists
- Create a motivating work environment to drive team performance
- Balance workload to ensure consistent service levels
- Monitor data accuracy and maintenance
- Provide on-the-job feedback and identify training needs
- Foster positive relationships with customers and internal departments
- Handle escalations and support improvement projects
- Oversee order processing in the SAP system
- Collaborate with Planning and Distribution for product availability and shipments
- Investigate and resolve customer complaints
Requirements:
- At least 2 years' experience in a similar role in a fast-paced environment, supporting multiple diaries is desirable
- Communicative in other European languages - German, Dutch or French language would be an advantage
- Professional communication skills both internally and externally
- Enthusiastic and dedicated, with a passion for seeking opportunities and self-development
- Excellent time management and organizational skills
- Previous experience using Salesforce CRM systems, SAP, and Concur
- Strong Microsoft skills in Word, PowerPoint, and Excel
Benefits:
- Employment on a regular basis
- Annual bonus based on work results
- Lunch card for groceries and restaurants
- Private medical care in Lux Med
- Fit Profit sports card
- Cafeteria Program
- Group life insurance
- Hybrid working model in Łódź: minimum 6-8 days in the office a month
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