Customer Service Expert with Dutch Focus

5 dni temu


Łódź, Łódź Voivodeship, Polska Sterling Outsourcing Sp. z o.o. Pełny etat

Job Description

Sterling Outsourcing Sp. z o.o. is seeking a highly skilled Customer Care Advisor to join our team. As a representative of our company, you will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

  • Provide personalized assistance to customers through various channels, including phone, email, and chat.
  • Act as a brand ambassador, promoting our products and services to customers.
  • Work closely with internal teams to resolve customer inquiries and issues in a timely and effective manner.
  • Maintain accurate records of customer interactions and feedback in our CRM system.
  • Contribute to process improvements and quality assurance initiatives to ensure exceptional customer experiences.

Requirements:

  • Dutch language proficiency (C1+ level)
  • English language proficiency (C1+ level)
  • Experience in handling customer service tasks, such as phone, email, and chat communication.
  • Strong teamwork skills and ability to work towards team goals.
  • Effective prioritization and task management skills.
  • Excellent communication skills, with a friendly and empathetic approach to customer service.
  • Availability to work Monday – Friday, 10:00 am – 6:30 pm
  • Willingness to start on an agreed date

Offer:

  • A competitive salary range: 7500-8500 PLN gross
  • A monthly remote work allowance: 575 zł NET
  • Access to Medicover medical healthcare and sport benefit systems
  • A hybrid work model, allowing for flexible work arrangements
  • A positive atmosphere with excellent work-life balance
  • A modern office in the city center
  • Opportunities to grow in an international, dynamic environment


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