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Senior Customer Service Representative

2 tygodni temu

Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Join Our Team

Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team.

As a key member of our team, you will be responsible for managing customer relationships, providing pre-sales or post-sales service functions, and processing transactions via phone, internet, and correspondence.

Your key responsibilities include:

  • Managing customer accounts
  • Reviewing contracts and schedules, and updating the SAP system
  • Accelerating or prioritizing orders upon request
  • Providing quotations and handling customer returns
  • Investigating credit and debit inquiries, and resolving issues
  • Conducting regular reviews with your account base to discuss delivery, backlog, and support issues
  • Reviewing and acting on order-related reports
  • Addressing technical inquiries from customers
  • Following up on quotations
Requirements

To excel in this role, you should possess:

  • Previous experience in Customer Service
  • Excellent communication skills in both Dutch and English
  • Strong time management and prioritization skills
  • An organized and proactive approach
  • Effective problem-solving and negotiation skills
  • A collaborative and dedicated mindset
  • Service-oriented and goal-driven
Benefits

We offer comprehensive training, a career path that allows for growth, flexible work arrangements, a dynamic and diverse team, and a range of benefits including life insurance, medical care, and a supportive work environment.