Customer Service Team Lead
5 dni temu
Overview
TN Poland: A Leader in the IndustryWe are a leading organization in the manufacturing sector, and we're expanding our SSC team. If you have experience in managing teams within SSC/BPO structures and speak one of these languages: Dutch, German, or French, we'd like to hear from you.
Job Description
Main Responsibilities- Lead and mentor a team of Customer Service Specialists
- Monitor team performance and motivate team members
- Ensure high-quality customer experience
- Build and maintain business relationships with customers and internal representatives
- Oversee order processing in the SAP system
- Resolve customer complaints and handle escalations
Requirements
Necessary Skills and Qualifications- University degree or proven track record in customer-centric work (min. 2 years in people management)
- Fluency in English and one additional language: Dutch, German, or French
- Experience in a manufacturing environment will be an asset
- Knowledge of SAP is preferable
- Ability to solve ad-hoc problems and excellent communication skills
- Customer orientation and strong analytical skills
Offer
What We Provide- Contract of employment in a stable international organization
- Crucial role in building new structures
- Additional benefits: medical care, sports card, cafeteria program, life insurance
- Pre-paid lunch card
- Discount for company's products
- Convenient office space
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