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Customer Service Representative German Speaker

4 tygodni temu


Kraków, Lesser Poland Shell Pełny etat
Job Title: Customer Specialist German Speaker

We are seeking a highly skilled Customer Specialist to join our team at Shell. As a Customer Specialist, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our customers.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide support for customer loyalty programs and ensure customers are aware of available tools and resources.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Develop and maintain a deep understanding of customer needs and preferences.
  • Stay up-to-date with industry trends and best practices to continuously improve customer support.
Requirements:
  • English language proficiency (B2 level)
  • German language proficiency (C1 level)
  • Bachelor's degree in a related field or equivalent experience
  • Previous experience in customer service or a related field
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Flexible working hours and hybrid setup
  • Complex medical care and individual life insurance
  • Comfortable working environment with modern office facilities
  • Attractive benefits package

We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. If you are passionate about delivering exceptional customer experiences and have a strong customer service ethic, we encourage you to apply for this exciting opportunity.