Customer Service Liaison

3 tygodni temu


Warszawa, Mazovia, Polska RDM Group Pełny etat

Job description:

RDM Group, a leading producer in the recycled cartonboard business, is seeking a Customer Service Liaison in Warsaw, Poland to serve customers across France/Benelux, UK, and DACH/CEE markets.

This role involves acting as a central point of contact between customers and internal services, including Production, Logistics, Accounting, and Quality.

Key responsibilities:

  • Communicate with customers via phone and email regarding deadlines, prices, deliveries, order status, certificates, technical information, claims, and payment delays.
  • Proactively follow up on old stock and track inventory.
  • Book production proposals and orders based on customer inquiries, working in multiple ERP systems, including Ciclocom, SAP, and AS400.
  • Coordinate deliveries and resolve delivery issues with logistic teams.
  • Manage and maintain master data.
  • Analyze customer ordering patterns to ensure balanced order intake, escalating to the IBP Team and Sales Team as needed.

Requirements:

  • Excellent English language skills (C1 level), both spoken and written.
  • Strong knowledge of a specific market language, including French, German, and CEE languages.
  • Minimum 2 years of experience in a similar role.
  • Proficiency in office software, including Word, Excel, and Outlook.
  • Experience with ERP systems, such as SAP, AS400, or Ciclocom.
  • Ability to set priorities effectively, work under pressure, and make responsible decisions.
  • Independence and high work culture.
  • Customer-oriented and strong communication skills.


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