Customer Service Liaison
3 tygodni temu
Job description:
RDM Group, a leading producer in the recycled cartonboard business, is seeking a Customer Service Liaison in Warsaw, Poland to serve customers across France/Benelux, UK, and DACH/CEE markets.
This role involves acting as a central point of contact between customers and internal services, including Production, Logistics, Accounting, and Quality.
Key responsibilities:
- Communicate with customers via phone and email regarding deadlines, prices, deliveries, order status, certificates, technical information, claims, and payment delays.
- Proactively follow up on old stock and track inventory.
- Book production proposals and orders based on customer inquiries, working in multiple ERP systems, including Ciclocom, SAP, and AS400.
- Coordinate deliveries and resolve delivery issues with logistic teams.
- Manage and maintain master data.
- Analyze customer ordering patterns to ensure balanced order intake, escalating to the IBP Team and Sales Team as needed.
Requirements:
- Excellent English language skills (C1 level), both spoken and written.
- Strong knowledge of a specific market language, including French, German, and CEE languages.
- Minimum 2 years of experience in a similar role.
- Proficiency in office software, including Word, Excel, and Outlook.
- Experience with ERP systems, such as SAP, AS400, or Ciclocom.
- Ability to set priorities effectively, work under pressure, and make responsible decisions.
- Independence and high work culture.
- Customer-oriented and strong communication skills.
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