Customer Service Liaison
3 tygodni temu
Job Title: Customer Service Specialist
RDM Group, a leading producer of recycled cartonboard, seeks a Customer Service Liaison in Warsaw, Poland to serve France/Benelux, UK and DACH e CEE Markets.
This role involves acting as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), providing timely and effective communication and support.
Key Responsibilities:
- Establish and maintain strong relationships with customers through proactive communication and issue resolution.
- Coordinate production proposals and orders, ensuring seamless execution and timely delivery.
- Monitor and analyze customer ordering patterns to optimize order intake and meet business objectives.
- Collaborate with logistics teams to resolve delivery issues and ensure customer satisfaction.
- Manage master data and maintain accurate records to support business operations.
Requirements:
- Excellent knowledge of English, spoken and written (C1 Level).
- Proficiency in specific market languages, including French, German, and CEE languages.
- Minimum 2 years of experience in a similar customer service role.
- Strong knowledge of office software and ERP systems.
- Effective prioritization, decision-making, and communication skills.
- Independence, high work culture, and customer orientation.
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