Customer Service Liaison

3 tygodni temu


Warszawa, Mazovia, Polska RDM Group Pełny etat

Job Title: Customer Service Specialist

RDM Group, a leading producer of recycled cartonboard, seeks a Customer Service Liaison in Warsaw, Poland to serve France/Benelux, UK and DACH e CEE Markets.

This role involves acting as a central point of contact between customers and internal services (Production, Logistics, Accounting, Quality), providing timely and effective communication and support.

Key Responsibilities:

  • Establish and maintain strong relationships with customers through proactive communication and issue resolution.
  • Coordinate production proposals and orders, ensuring seamless execution and timely delivery.
  • Monitor and analyze customer ordering patterns to optimize order intake and meet business objectives.
  • Collaborate with logistics teams to resolve delivery issues and ensure customer satisfaction.
  • Manage master data and maintain accurate records to support business operations.

Requirements:

  • Excellent knowledge of English, spoken and written (C1 Level).
  • Proficiency in specific market languages, including French, German, and CEE languages.
  • Minimum 2 years of experience in a similar customer service role.
  • Strong knowledge of office software and ERP systems.
  • Effective prioritization, decision-making, and communication skills.
  • Independence, high work culture, and customer orientation.


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