Customer Service Liaison I
3 tygodni temu
Customer Service Liaison I
At Exact Sciences Poland Sp. z o.o., we are looking for a highly skilled Customer Service Liaison I to join our team. As a Customer Service Liaison I, you will be the first point of contact for external parties who communicate with us directly via the phone, email, or other means.
Your primary responsibility will be to handle multiple tasks and answer a variety of queries that will come from a diverse customer base, including health care professionals, cancer patients and their family members, internal sales representatives, and others.
We are looking for someone who is mature and has good judgment to understand when to exercise initiative and handle queries directly and when to escalate queries to higher authority. You will also be responsible for triaging inquiries to the appropriate person, office, or department accordingly, while supporting a seamless experience for the customer.
In addition, you will be expected to maintain a high level of discretion when dealing with customer issues and apply data privacy principles (per GDPR) in carrying out daily work. You will also provide inside sales support to field sales staff and members of the commercial teams when needed.
What We Offer
- Bachelor's degree in modern languages or another field related to the essential duties of the position, or high school degree/ 4th level vocational qualification and 5 years of relevant experience related to the essential duties of the position in lieu of bachelor's degree.
- Fluency in French or Italian languages (C1 or above per CEFR framework)
- Proficiency / ability to communicate effectively with the English language.
- 3+ years of customer service experience in a medium or large sized company.
- Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both our internal and external customers.
- Demonstrated ability to follow and maintain and/or develop SOPs.
- Proficient in the use of Microsoft Suite, Salesforce, or other case management tools.
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