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Technical Customer Resolution Specialist
2 tygodni temu
At TN Poland, we are seeking a highly skilled Technical Customer Resolution Specialist to join our Global Resolution Team.
About the RoleThis is an exciting opportunity for a customer-focused professional with strong analytical and communication skills to work in a hybrid environment. As a Technical Customer Resolution Specialist, you will be responsible for managing end-to-end customer issue resolution processes, ensuring timely and accurate resolutions.
Key Responsibilities:
- Manage customer issues related to billing, collections, and complaint management.
- Build credibility and trust with customers and businesses through efficient CIR resolution processing.
- Interpret policies and regulations, investigate problems, and communicate with other departments to resolve issues.
- Analytical skills to interpret information, examine variables, conclude, and assess alternative methods.
Requirements
To succeed in this role, you must have:
- Minimum 2 years of experience in Customer Issue Resolution or Complaints handling.
- Advanced English and Dutch language skills.
- Experience with customer service processes and systems, such as SAP and Salesforce.
- Demonstrated problem-solving, analytical, organizational, and short-term planning skills.
Bonus Qualifications:
- Excellent verbal and written communication skills.
- Demonstrated problem-solving, reasoning, and analytical skills.
- Flexible and detail-oriented.
About Our Culture
At TN Poland, we value diversity and inclusion. We believe that our differences are essential to innovation and success. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
