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Technical Accounting Process Lead with Dutch Language Expertise

2 miesięcy temu

Kraków, Lesser Poland Aon Pełny etat

Overview

Aon is seeking a skilled Technical Accounting Process Lead with Dutch language expertise to join our Commercial Risk department in Krakow. As a key member of our Cash cycle team, you will be responsible for providing customer service and support to our customer base for their financial inquiries.

Key Responsibilities

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details.
  • Actively facilitate the business process network in one process area, to maintain current contacts and understanding to help drive continuous process and system improvement, while maintaining and promoting process integration identification and understanding of key areas of change impact.
  • Manage difficult customer issues while working in a fast-paced environment.
  • Facilitate collections via phone or email.
  • Keep accurate records and report on collection activity.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Resolve customer issues and complaints concerning billing.
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
  • Consistently handle confidential information, multiple tasks, and exercise good judgment and problem-solving skills.

Requirements

  • 2-4 years of collections/AR or in customer service.
  • Strong communication skills, both verbal and written.
  • Fluent in English and Dutch.
  • An ability to think innovatively and creatively, change management skills.
  • Team player who can work effectively with all levels of the organization.
  • Organizational, negotiation, and problem-solving skills.
  • Understanding of consumer collection policies and practices preferred.
  • Strong knowledge and use of Microsoft Excel, Word, and Outlook.
  • Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues.
  • Ability to work in a fast-paced environment and handle difficult customer issues.
  • Flexibility and openness to new challenges and tasks.
  • Willingness to improve and automate work.

About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.