Data Management Professional with German Language Expertise

6 dni temu

Kraków, Lesser Poland Air Liquide Polska Sp. z o.o. Pełny etat

Job Overview

Air Liquide Polska Sp. z o.o. is seeking a highly skilled Data Management Professional with German Language Expertise to join our team in Poland.

About the Role

This is an exciting opportunity to work as a first point of contact for customers, providing guidance on HR-related policy and procedure through ticketing tools, live chat, and telephony.

Main Responsibilities

  • Provide excellent customer service, answering queries on HR-related policy and procedure, and escalating issues when necessary.
  • Resolve customer inquiries leveraging knowledge base documents within agreed service levels.
  • Actively follow up on outstanding items, obtain feedback on resolution from employees and partners, and maintain accurate records.
  • Help and educate HR Shared Service Centre users to navigate self-help materials and functionality.
  • Properly transfer enquiries to the next level of support or relevant subject matter experts.
  • Participate in meetings with internal stakeholders, identify gaps in current knowledge base documentation, and suggest improvements.
  • Execute simple transactions in the system on behalf of employees, generate personal documentation based on system information, and provide simple reporting as requested.
  • Update required information in the system, perform data/mass upload into HR tools, and gather process documentation as required by the business.

About You

To succeed in this role, you will need strong organizational and time-management skills, excellent interpersonal skills, and the ability to interact professionally with diverse groups of people.

You should have the ability to ask relevant questions, understand and clarify issues, attempt resolution, and escalate problems if unable to resolve.

Additionally, you must be able to work independently, take initiative, and follow up on assigned projects with a high sense of commitment and responsibility.

Requirements

  • Strong organizational and time-management skills.
  • Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
  • English and German (min. Intermediate level) - Mandatory.
  • ServiceNow and Workday experience.
  • Experience in Knowledge Transfer sessions and documenting processes.

What We Offer

  • LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter).
  • Attractive bonus.
  • Additional 3 days of vacation with full pay per calendar year.
  • Cafeteria system (MyBenefit).
  • Co-financing of vacations.
  • Employee savings fund (for retirement purposes with employer's co-financing).
  • Group life insurance and whole year international travel insurance.
  • Opportunity to co-finance English, French, and German language courses.
  • Competence-building training and access to e-learning platform.
  • Opportunity to purchase company shares at preferential prices.
  • Christmas gifts - for employees' children (up to 15 years old).

The estimated salary for this position is around 45,000-60,000 PLN per month, depending on your qualifications and experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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