Service Delivery Manager

3 dni temu


Bydgoszcz, Kujawsko-Pomorskie, Polska FRoSTA Polska Pełny etat

Job Overview

We are seeking a skilled Service Delivery Manager to join our SCM Logistics team in Bydgoszcz. As a key member of our operations department, you will play a vital role in ensuring seamless order processing and delivery.

Your Key Responsibilities
  • You will supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements and efficiency targets are met.
  • You will shape strategic goals, aligning Customer Service operations with business objectives and driving digitalization initiatives.
  • You will develop policies, processes, and standards to enhance customer satisfaction and operational efficiency.
  • You will interact with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnerships.
  • You will monitor key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement.
  • You will coordinate with other departments, such as sales and transportation, to ensure seamless order processing and delivery.
  • You will lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations.
Your Profile
  • You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area.
  • You have experience in people management and leadership in larger teams.
  • You have good knowledge of English speaking and writing.
  • You are conceptually strong and have a can-do mentality.
  • You have an independent, structured way of working and strong numerical reasoning skills.
  • You know how to visualize concepts and ideas.
Why Join Us?
  • An international organization that conducts socially responsible business.
  • Cooperation based on values and with perspective: "FRoSTA is Us".
  • Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others.
  • Opportunity to reach for new experiences, develop skills and improve oneself.
  • Digitization and optimization of processes and tools for success.
  • Benefit package and canteen.

Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your CV and let's talk about your future career opportunities within FRoSTA Polska.



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