Service Delivery Manager
3 dni temu
Job Overview
We are seeking a skilled Service Delivery Manager to join our SCM Logistics team in Bydgoszcz. As a key member of our operations department, you will play a vital role in ensuring seamless order processing and delivery.
Your Key Responsibilities- You will supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements and efficiency targets are met.
- You will shape strategic goals, aligning Customer Service operations with business objectives and driving digitalization initiatives.
- You will develop policies, processes, and standards to enhance customer satisfaction and operational efficiency.
- You will interact with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnerships.
- You will monitor key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement.
- You will coordinate with other departments, such as sales and transportation, to ensure seamless order processing and delivery.
- You will lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations.
- You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area.
- You have experience in people management and leadership in larger teams.
- You have good knowledge of English speaking and writing.
- You are conceptually strong and have a can-do mentality.
- You have an independent, structured way of working and strong numerical reasoning skills.
- You know how to visualize concepts and ideas.
- An international organization that conducts socially responsible business.
- Cooperation based on values and with perspective: "FRoSTA is Us".
- Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others.
- Opportunity to reach for new experiences, develop skills and improve oneself.
- Digitization and optimization of processes and tools for success.
- Benefit package and canteen.
Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your CV and let's talk about your future career opportunities within FRoSTA Polska.
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