OTI Process Manager
3 tygodni temu
Job Title: OTI Process Manager - Business Leader
About the Role:
We are seeking an experienced OTI Process Manager - Business Leader to join our Global Business Services team in Warsaw Delivery Center.
Company Overview: As a Team Manager Order to Invoice (OTI) at Diebold Nixdorf's Global Business Services (GBS), you will play a pivotal role in ensuring the smooth execution of the end-to-end OTI process.
Estimated Salary: The estimated salary for this position is around $60,000-$80,000 per year, depending on experience and qualifications.
Job Description:
You will be responsible for managing various aspects of the OTI process for multiple entities, including order processing and invoicing. Your primary focus will be on ensuring high accuracy and customer satisfaction throughout the process.
Key Responsibilities:
- Manage and oversee the complete Order to Invoice (OTI) process for assigned entities
- Supervise and manage a team of OTI specialists
- Motivate, coach, and develop team members to ensure they have the necessary training and knowledge level
- Monitor and interpret team key performance indicators (KPIs)
- Perform quality assurance checks to ensure adherence to the Group's controls, policies, and procedures
- Serve as a key liaison with internal and external customers to obtain information and/or address service and process issues
- Support internal and external audit requirements in relation to the OTI process
- Drive continuous improvement and standardization of the OTI process
Required Skills and Qualifications:
To succeed in this role, you will need to have:
- Leadership skills: confident in leading meetings, drive for results, effective planning/prioritization, project, and change management
- Solid knowledge of SAP ERP, especially modules SD and MM
- Fluent communication in Polish, English, Spanish/Italian language
- University degree with a focus on finance, accounting, business administration, or a related field
- 3+ years of relevant experience in a Shared Services environment
- Subject matter expertise in the Order to Invoice domain, with solid knowledge and understanding of processes around Order Capture and Management
- Ability to evaluate process effectiveness and determine appropriate improvements
- Willingness to adapt to changing processes and learn new tools and systems
Benefits:
We offer a competitive compensation package, including:
- Contract of employment
- Trainings from the first day of work
- Hybrid model work
- Insight and Knowledge of cutting-edge technologies
- Various options for personal development (career paths, internal recruitment, trainings, assisting ad hoc projects)
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere
- Life insurance, private medical care, Multisport card
- 26 days of holiday regardless seniority
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