Logistics Customer Service Director
1 miesiąc temu
At Maersk, we're dedicated to improving life for all by connecting the world and simplifying our customers' supply chain. As a Logistics Customer Service Leader, you'll play a critical role in this mission by strengthening our focus on customer-centricity.
As a leader, you'll need to present strong leadership skills, drive team engagement, and translate vision and strategy into tangible results for your teams. You'll be responsible for coaching, guiding, and developing your leaders and team members to understand customer needs and provide excellent service.
Key Responsibilities:
- Provide excellent customer experience as a solid foundation for business growth through efficient and highly skilled teams.
- Manage, supervise, and provide leadership for all aspects of the Customer Experience team activities, driving implementation of commercial and operational strategies.
- Organize, coach, challenge, and develop team members, including proactive daily support to the team.
- Maintain and develop strong relationships with customers, including conducting regular service calls and business reviews.
- Drive continuous improvement, monitor team performance against set Targets, and take corrective actions as required.
- Act as an escalation point for unresolved matters within or handled by the team.
- Act as a role model by representing the voice of customers throughout the organization while protecting the company's interests.
- Provide solutions and take the lead in resolving end-to-end process issues.
- Plan and develop leadership and subject matter specialist pipeline through regular Talent, Career, and Development conversations.
Key Metrics:
- NPS
- Agreed Customer Specific KPIs
- Team Productivity
- Commercial Growth
- Team Engagement
We are looking for:
- Excellent understanding of logistics processes, procedures, and practices (nice to have)
- Prior leadership experience in relevant industries (nice to have)
- Excellent written and verbal communication skills in Polish and English
- Strategic planning and goal setting relating to the department and to the position
- Bachelor degree or above
- Professional PC skills – as minimum Microsoft Outlook, Word, Excel, and Power Point
- Ability to work under pressure, in dynamic and multicultural environment
- Open mind, strong drive, commitment, and sense of urgency
Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to gender, age, nationality, sexual orientation, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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