Customer Experience Specialist
6 dni temu
Job Description:
About TN PolandTN Poland is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients and their customers.
We are seeking a highly skilled Customer Care Specialist to join our team in Kraków. As a key member of our support team, you will be responsible for providing top-notch service to our clients and their customers.
Main Responsibilities:
- Respond to customer inquiries via email, telephone, fax or system
- Process orders in relevant customer service systems, including order entry
- Manage service administration and complaint handling
- Assist with billing inquiries, including price quotations, price checks, and item quantity
- Perform general administration tasks, including customer file maintenance and sales contracts
- Work according to documented processes (SOP, Work Instruction, etc.)
- Contribute to the ongoing assessment of customer support processes and implement approved improvements
- Provide ad-hoc support to internal and external stakeholders
Requirements:
- Fluent English at least CEFR C1 level
- Fluent in one of the following service languages: German, French, Italian, Spanish, or Dutch
- Understanding of the culture of the serviced region
- Previous experience in customer services preferred
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