ServiceNow Platform Developer

2 dni temu

Kraków, Lesser Poland Software Mind Pełny etat

Job Title: ServiceNow Platform Developer - IT Service Management Expert

Company Overview

Software Mind Poland is a leading provider of software development services, and we are currently seeking an experienced ServiceNow Platform Developer to join our team. As a ServiceNow Platform Developer, you will be responsible for developing and maintaining the ServiceNow platform for a prominent client in Western Europe.

About the Role

We are looking for a highly skilled and motivated ServiceNow Platform Developer with a strong background in IT Service Management (ITSM), Customer Service Management (CSM), and Common Service Data Model (CSDM) implementations. The successful candidate will have a proven track record of designing and implementing custom applications, workflows, and integrations aligned with business needs.

Key Responsibilities
  • Develop Custom Solutions: Utilize ServiceNow's capabilities, including Flow Designer, IntegrationHub, and App Engine Studio, to design and implement custom applications, workflows, and integrations aligned with business needs.
  • UI Builder Expertise: Use UI Builder to create robust and user-friendly workspaces, customize UI components and configurations to enhance the user experience, and implement advanced scripting for dynamic and responsive interfaces.
  • Adopt Best Practices: Implement best practices for code reusability, maintainability, and scalability, ensuring solutions are efficient, high-quality, and aligned with organizational needs.
  • Consultative Approach: Engage with stakeholders to understand their business needs, provide insights, and align technical solutions with organizational goals, acting as a consultative partner for both technical and non-technical stakeholders.
  • Independent Problem Solving: Troubleshoot and resolve issues within the ServiceNow environment, utilizing critical thinking to provide efficient, innovative solutions, and acting independently where needed.
  • Continuous Learning: Stay up-to-date with the latest ServiceNow updates, features, and best practices, applying this knowledge to improve existing processes and ensure the platform leverages the latest advancements.
Salary and Benefits

The estimated salary for this role is €45,000 - €55,000 per year, depending on experience, plus benefits including flexible employment, remote work options, international projects, language classes, internal & external training, private healthcare and insurance, multisport card, and well-being initiatives.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience: 1+ years as a ServiceNow Engineer with a focus on ITSM, CSM, and/or CSDM.
  • Core Proficiency:
  • ITSM: Strong understanding of Incident, Problem, Change Management, Service Catalog, and Service Level Management.
  • CSM: Experience in Case Management, Customer Service Portals, and Knowledge Base configuration.
  • CSDM: Familiarity with the Common Service Data Model for streamlined service modeling.
  • UI Builder: Proficient in UI Builder with a track record of creating and customizing workspaces, ability to develop components and layouts, and utilize advanced scripting for enhanced user experiences.
  • Technical Skills: Skilled in Flow Designer, IntegrationHub, and custom app development on the ServiceNow platform.
  • Problem Solving and Independence: Able to independently troubleshoot and resolve technical issues, bringing innovative solutions to complex challenges.
  • Language Requirements: Fluent in English and Polish (minimum B2+ level).
Additional Information

As a ServiceNow Platform Developer at Software Mind Poland, you will have the opportunity to work on international projects with leading global clients, enjoy a non-corporate atmosphere, and participate in language classes, internal & external training, and well-being initiatives.

What We Offer
  • Flexible employment and remote work options
  • International projects with leading global clients
  • International business trips
  • Non-corporate atmosphere
  • Language classes
  • Internal & external training
  • Private healthcare and insurance
  • Multisport card
  • Well-being initiatives

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