Customer Success Advocate

1 miesiąc temu

Rzeszów, Subcarpathian, Polska G2A Pełny etat
About G2A.COM

G2A.COM is the world's largest marketplace for digital entertainment, offering a vast selection of digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and more. Our platform is a safe and trusted destination for over 30 million customers from 180 countries.

Our Culture

We're a team of 400 exceptional experts from 12 nationalities, working together to create a unique and inclusive work environment. Our hybrid and/or remote workplace model allows for flexibility and work-life balance. We prioritize DEI values - Diversity, Equity, and Inclusion - and provide extensive development opportunities, including internal and external trainings and industry events.

Job Description

We're seeking a Customer Success Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty. Your primary goal will be to resolve customer inquiries and issues efficiently, while maintaining a positive and professional attitude.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers, ensuring their satisfaction and loyalty
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and industry trends to provide expert support
Requirements

To be successful in this role, you'll need:

  • At least two years of experience in customer support, sales support, or telemarketing
  • Excellent communication and problem-solving skills
  • Fluency in spoken and written English at least at the B2 level
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

We provide a comprehensive benefits package, including:

  • A competitive salary and bonus structure
  • A hybrid and/or remote workplace model
  • Opportunities for professional growth and development
  • A supportive and inclusive work environment
  • A range of employee benefits, including private healthcare, the MultiSport card, and more

We're committed to creating a workplace that's inclusive, diverse, and equitable. If you're passionate about delivering exceptional customer support and want to join a dynamic team, apply now

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