Customer Care Professional
5 dni temu
We are seeking a skilled Customer Care Professional to join our team at ZEN. In this role, you will be responsible for providing exceptional support to customers, ensuring a positive experience throughout the claims resolution process.
The ideal candidate will have proven experience in customer service, particularly in a claims resolution or support environment. Strong critical thinking skills and excellent communication abilities are essential for success in this position.
A key aspect of this role is building rapport with customers, analyzing their requests, and proposing effective solutions. You will work collaboratively with cross-functional teams to resolve customer issues promptly and efficiently.
Your responsibilities will include:
- Providing compassionate support to customers as they navigate the claim resolution process
- Accurately verifying and analyzing customer reports, identifying patterns and proposing optimal solutions
- Collaborating with internal teams to address customer issues effectively
- Demonstrating composure, resilience, and flexibility in responding to evolving customer needs
You will also have the opportunity to engage in ongoing training and development opportunities to enhance your skills and knowledge related to customer care and product offerings.
We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience, plus a comprehensive benefits package, including private medical healthcare, life insurance, and motivizer.
Location: Poland (remote)
About ZEN:
ZEN is a rapidly growing startup that provides thorough, fast, and high-quality support for its clients. Our goal is to make banking simple, like it should be.
In ZEN, we have a solution for businesses to save their clients' time, secure their transactions, and give instant access to money anytime, anywhere.
Our motto is 'Zero effort,' and we strive to deliver on this promise every day.
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