Customer Experience Representative
16 godzin temu
At ZEN, we're shaping the future of financial technology, and we're looking for a skilled Customer Support Agent to join our team. As a key representative of our brand, you'll be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities- Engage with customers through in-app support chat and other channels, using empathy and proactive problem-solving skills to resolve issues.
- Communicate clearly and effectively, ensuring customers feel valued and supported.
- Go beyond answering questions, focus on resolving issues fully, and use procedures as tools to improve the customer experience.
- Actively identify and suggest improvements within the team, company processes, and products, driving continuous enhancement of our services.
- A competitive salary and benefits package, including private medical healthcare, a Multisport card, and life insurance.
- Opportunities for growth and development within a dynamic and innovative company.
- A collaborative and supportive team environment where your contributions are valued and encouraged.
We're committed to delivering exceptional customer experiences and continuously improving our services. If you're passionate about customer support and have a proactive attitude, we'd love to hear from you.
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Customer Success Advocate
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Customer Success Advocate
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BCA Customer Support Service Engineer Airframe
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IT Specialist with German Language Skills
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AEM Quality Assurance Specialist
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Java Developer with German Language Skills
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