Telecommunications Specialist
3 tygodni temu
Job Summary:
We are seeking an experienced IT Operations Specialist to join our team at DSV. The successful candidate will be responsible for executing daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management, and Request Fulfilment ITIL processes.
Key Responsibilities:
- Monitor and support the implementation/integration of Unified Communications solutions.
- Work closely with external vendors on various requests, issues, and projects.
- Create and update operational documentation.
Requirements:
- Practical knowledge of Cisco Unified Communications.
- Experience with Cisco UC, Expressway Edge, and Webex, with CCNA/CCNP Collaboration certifications or equivalent level of skills and experience.
- Understanding of SIP messages and the dependence of VoIP technologies on underlying carrier networks (SIP, PSTN).
- Familiarity with the UC network architecture.
- Understanding of network switching and routing as related to Unified Communications and Voice over IP networks, including the SIP protocol suite.
- At least 2 years of experience in a similar role.
- Familiarity and understanding of best IT practices (ITIL).
- Good spoken/written English skills.
- Good analytical skills.
What We Offer:
- Employment contract.
- Private medical care.
- Comprehensive onboarding program.
- Buddy.
- Work-life Harmony.
- Modern eco-office.
- Canteen.
- Comfortable ergonomic office.
- Scandinavian work culture.
- Internal training catalogue.
- Culture of feedback.
- Internal transition program.
- Holiday gifts.
- Sport groups.
- Bike parking.
About DSV:
DSV is a leading global transport and logistics company.
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