Technical Support Specialist
4 tygodni temu
We are seeking a highly skilled Technical Support Specialist to join our team at TeamQuest Sp. z o.o. in an exciting opportunity to work with cutting-edge technology in the automotive sector.
Key Responsibilities:- Handle, troubleshoot, and resolve customer solution-related and network-related issues, events, and incidents.
- Communicate with customers directly and via mass communication tools.
- Monitor the performance and capacity of mobile networks and internal systems using various tools.
- Coordinate and communicate issue, incident, and event handling within internal teams and vendors.
- Track and document all issues and resolutions in detail.
Requirements:
- Fluent written and verbal English communication skills.
- Degree in Telecommunications or IT (studies can still be in progress).
- Ability to work in shifts (extra paid).
- Previous experience working with technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g, 5g structure and technology) will be considered an advantage.
- Problem-solving skills.
- Interest in mobile technologies, IoT, and technologies in general.
- Strong personal drive and great desire for self-learning.
- Accuracy and a high sense of responsibility.
What We Offer:
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Salary level: 1400-1600 EUR gross per month.
- Social benefits.
- 200 EURO monthly Wolt food allowance.
- Medical insurance.
- Free mobile services with Tele2.
- Car parking spot.
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