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German Language Support Specialist

1 tydzień temu


Kraków, Lesser Poland ENGINEERINGUK Pełny etat
About the Role:

We are seeking a highly skilled and multilingual Multilingual Customer Care Agent to join our team at ENGINEERINGUK. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences across various communication channels.

Key Responsibilities:
  1. Customer Communication: Engage with customers in multiple languages, including German and English, to provide accurate and timely resolutions to their issues.
  2. Issue Resolution: Analyze and resolve customer complaints and concerns, identifying root causes and implementing effective solutions to prevent future occurrences.
  3. Product Knowledge: Develop and maintain a strong understanding of our products and services, including features, benefits, and technical specifications.
  4. Team Collaboration: Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
Requirements:
  • Languages: Fluency in German (C1 level or above) and English (B1/B2 level would be an asset).
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: 1-2 years of customer service experience in a similar industry.
  • Skills: Strong problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
What We Offer:
  • Career Development: Opportunities for career growth and professional development within the company.
  • Competitive Compensation: Salary commensurate with experience and qualifications.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Work-Life Balance: Flexible scheduling and paid time off to ensure a healthy balance between work and personal life.