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Order Management Specialist

2 miesięcy temu

Błonie, Mazovia, Polska Colgate-Palmolive Pełny etat

Order Management Specialist

We are looking for a skilled Order Management Specialist to join our team. This role is responsible for managing the Order to Invoice process within Colgate-Palmolive's standards, including creating manual orders, managing order creation issues, and utilizing TMS to consolidate orders into optimized shipments. The ideal candidate will have excellent communication and analytical skills, with a proven track record in customer service and order management.

Responsibilities:

  • Manage the Order to Invoice process within Colgate-Palmolive's standards.
  • Create manual orders and manage order creation issues.
  • Utilize TMS to consolidate orders into optimized shipments.
  • Develop effective customer communications and relations to facilitate order fulfillment.
  • Collaborate with local Customer Development Teams and Logistics to investigate and resolve order management and delivery issues.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action.
  • Support and enforce all sales policies predefined by local CDTs/Commercial teams with customers.
  • Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals.
  • Work with local CDTs and Logistics to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process.
  • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process.
  • Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues.

Qualifications:

  • An University Degree.
  • 1-2 years of proven experience in customer service area.
  • Communicative in English is a minimum.
  • Good knowledge of MS Excel, G-suite.
  • Autonomous, results-oriented, promoting teamwork, problem-solving approach.
  • Excellent communication and interpersonal skills.
  • Analytical skills.
  • SAP experience is an advantage.