Product Support Engineer
2 dni temu
GSK is a pioneering biopharmaceutical company with a mission to unite science, technology, and talent to overcome diseases. Our commitment is to positively impact the health of billions of people worldwide and deliver stronger, more sustainable returns for our shareholders while creating an environment where employees can thrive. We prevent and treat diseases through innovative vaccines, specialty medicines, and general healthcare solutions. Our focus lies in understanding the immune system, leveraging new platform technologies, and investing in four key therapeutic areas: infectious diseases, HIV, respiratory and immunology, and oncology.
Job OverviewWe are seeking a highly skilled Principal Product Support Engineer - Safety and Signal Management to lead a team of support staff responsible for day-to-day operations, compliance, maintenance, and decommissioning activities for production business applications across multiple product lines. The successful candidate will ensure that our support strategy aligns with the overall IT and business direction set by the Product Directors.
Key Responsibilities:- Lead and manage a team of 20+ members to provide efficient and effective customer service.
- Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
- Collaborate with cross-functional teams to address customer issues and escalations promptly.
- Monitor team KPIs, track performance metrics, and provide actionable insights for continuous improvement.
- Serve as the point of contact for service operations performance and support advice/expertise for Product Directors.
- Review support service delivery with Strategic Suppliers to ensure agreed targets are met and prepare proposals to meet forecast changes in service level or type.
- Define, monitor, measure, report, and review the level of IT services provided, providing an escalation path when required.
- Maintain awareness of the product backlog and future direction of product lines, assessing their impact on support demand and requirements.
- Determine, document, and agree support models and service level requirements for new products/applications with the Product Director.
- Owning, reviewing, and prioritizing the support demand backlog for assigned product lines, reviewing and agreeing with the IT Support Director and Product Director.
To succeed in this role, you will need:
- Knowledge of Argus Safety: Familiarity with pharmacovigilance software and processes.
- SQL/PL/SQL and Oracle DB Administration: Proficiency in SQL, PL/SQL, and experience in administering Oracle databases, including SQL*Plus and troubleshooting ETL processes.
- GxP Systems Experience: Previous work with GxP systems ensuring compliance with regulatory standards.
- ITIL and Agile Knowledge: Understanding of ITIL best practices and Agile methodologies.
- Vendor Management: Ability to manage relationships with external vendors effectively.
- Infrastructure Understanding: Good grasp of infrastructure components such as servers, F5 load balancers, etc.
- Azure Knowledge: Familiarity with Azure services, including data lakes and data warehouses.
- Power BI Proficiency: Ability to work with Power BI for data visualization and reporting.
- Familiarity with .NET: Basic understanding of the .NET framework.
You will enjoy:
- A competitive salary estimated at approximately €80,000 per year.
- Company car or car allowance.
- Long-term incentives.
- Contract of employment.
- An attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefits).
- Life insurance and pension plan.
- Private medical package with additional preventive healthcare services for employees and their eligible dependents.
- Sports cards (Multisport).
- Possibilities of development within the role and company structure.
- Personalized learning approach.
- Extensive support of work-life balance (flexible working solutions, short Fridays option, health & well-being activities).
- Supportive community and integration events.
- Modern office with creative rooms, fresh fruits every day.
- Free car and bike parking, locker rooms, and showers.
-
Product Support Engineer
3 tygodni temu
Poznań, Greater Poland 9605 GSK Services Sp z o.o. Pełny etatGSK Services Sp z o.o. is hiring a Product Support Engineer - Safety and Signal Management to join our team. This exciting role offers a unique opportunity to work with cutting-edge pharmacovigilance software and processes. If you're passionate about delivering exceptional customer service and driving business growth, we'd love to hear from you.About the...
-
Senior IT Support Specialist
4 tygodni temu
Poznań, Greater Poland 9605 GSK Services Sp z o.o. Pełny etatAt GSK, we are committed to uniting science, technology, and talent to get ahead of disease together. As a Principal Product Support Engineer - Safety and Signal Management, you will play a critical role in ensuring the smooth operation of our production business applications within multiple product lines.Key Responsibilities:Lead and manage a team of...
-
Sales Engineer
1 miesiąc temu
Poznań, Greater Poland Randstad Polska Pełny etatJob Title: Sales EngineerWe are seeking an experienced Sales Engineer to join our team at Randstad Polska. As a Sales Engineer, you will be responsible for providing technical support to customers, identifying and resolving customer challenges, and presenting technical issues to the customer.Key Responsibilities:Participate in essential meetings with...
-
Customer Support Engineer
4 tygodni temu
Poznań, Greater Poland ADB Pełny etatWe are seeking a skilled Customer Support Engineer to strengthen our Network Operations Centre (NOC). This critical team is the first point of contact for customers, responsible for responding to issues reported by customers and occurring in internal monitoring systems.As a Customer Support Engineer, you will analyze customer requests, take responsibility...
-
Poznań, Greater Poland PayU Pełny etatAbout PayUPayU is a leading fintech company, part of the Prosus group, redefining online payments for merchants and millions of consumers in 50+ high-growth markets. We deploy over 400 payment methods and process approximately 6 million transactions daily.About the RoleWe're seeking an experienced Technical Support Engineer to join our dynamic team. As a key...
-
Global Technical Support Specialist
3 tygodni temu
Poznań, Greater Poland PayU Pełny etatAbout UsAt PayU, we're a global fintech investor dedicated to building a world without financial borders. Our vision is to provide people in high-growth markets with the financial services and products they need to thrive. We operate in 18 high-growth markets, extending the reach of financial services, and drive everything we do from investing in tech...
-
Senior Hardware Systems Engineer
3 tygodni temu
Poznań, Greater Poland EOS IT Solutions Pełny etatHardware Systems Engineer At EOS IT Solutions, we're seeking an exceptional Hardware Systems Engineer to join our team. As a key member of our technical team, you'll play a vital role in driving the development and implementation of our cutting-edge hardware solutions. Your responsibilities will include: * Collaborating with our product teams to drive...
-
BIT Operations Engineer
4 tygodni temu
Poznań, Greater Poland OLX Pełny etatBIT Operations EngineerPoznań, PolandOLX is seeking a skilled BIT Operations Engineer to join our team in Poznań. As a BIT Operations Engineer, you will be responsible for the availability and performance of OLX internal IT systems and services.Key Responsibilities:Provide 1st and 2nd level support to all local users, from simple requests to owning complex...
-
Global Technical Support Specialist
4 tygodni temu
Poznań, Greater Poland PayU Pełny etatAbout PayUAt PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do,...
-
BIT Operations Engineer
4 tygodni temu
Poznań, Greater Poland OLX Pełny etatBIT Operations Engineer Job DescriptionWe are seeking a highly skilled BIT Operations Engineer to join our team in Poznań, Poland. As a BIT Operations Engineer, you will be responsible for the availability and performance of OLX internal IT systems and services, and supporting the underlying cloud and network stack.Key Responsibilities:Provide 1st and 2nd...
-
BIT Operations Engineer
3 tygodni temu
Poznań, Greater Poland OLX Pełny etatBIT Operations Engineer Job DescriptionAt OLX, we're looking for a highly skilled BIT Operations Engineer to join our team in Poznań, Poland. As a BIT Operations Engineer, you'll be responsible for the availability and performance of OLX internal IT systems and services, and supporting the underlying cloud and network stack.Key Responsibilities:Provide 1st...
-
Senior Hardware Systems Engineer
4 tygodni temu
Poznań, Greater Poland EOS IT Solutions Pełny etatAt EOS IT Solutions, we're seeking a highly skilled Senior Hardware Systems Engineer to join our team. As a key member of our Product Development team, you will be responsible for driving the product roadmap with new innovations, supporting the production and implementation of Workplace/Comms products, and providing L3 support for any major product-related...
-
Customer Support Engineer
4 tygodni temu
Poznań, Greater Poland ADB Pełny etatWe are seeking a highly skilled Customer Support Engineer to strengthen our Network Operations Centre (NOC). This critical team is the first point of contact for customers, responsible for responding to issues reported by customers and occurring in internal monitoring systems.This is an exciting opportunity to expand your competences with our experienced...
-
Senior Product Manager
4 tygodni temu
Poznań, Greater Poland Allegro sp. z o.o. Pełny etatProduct Manager Role at Allegro sp. z o.o.At Allegro sp. z o.o., we are seeking a skilled Product Manager to join our team. As a Product Manager, you will be responsible for setting the IT Governance product vision and strategy, understanding user requirements, and translating them into product requirements. You will also prioritize product feature backlogs...
-
Senior Product Manager
4 tygodni temu
Poznań, Greater Poland mersive Pełny etatWe're seeking a highly skilled Senior Product Manager to lead our product initiatives from early conceptual formation through go-to-market execution.This role requires a strategic thinker with an owner mindset, able to synthesize strategy into clearly defined requirements.Key ResponsibilitiesCollaborate with engineering, design, and QA partners in an agile...
-
Product Development Strategist
4 tygodni temu
Poznań, Greater Poland Viseven Pełny etatProduct Manager Role at VisevenWe are seeking an experienced Product Manager to drive the identification of customer needs and broader business objectives, and manage internal activities to ensure that our products and services are competitive, innovative and create great value.Key Responsibilities:Develop and maintain product-line-level strategy and...
-
Electronics Security Solutions Engineer
1 tydzień temu
Poznań, Greater Poland Johnson Controls Pełny etatAbout UsJohnson Controls is a global leader in building technologies and solutions. With over 130 years of innovation, we empower our customers to deliver comfort, safety, and energy efficiency.About the RoleWe are seeking an experienced Electronics Security Solutions Engineer to join our team. As a key member of our organization, you will be responsible for...
-
Global Technical Support Specialist
1 miesiąc temu
Poznań, Greater Poland PayU S.A. Pełny etatAbout the JobWe are seeking a highly skilled Technical Support Engineer to join our team at PayU S.A. As a key member of our global support team, you will be responsible for providing top-notch technical support to our B2B customers, ensuring their seamless experience with our payment solutions.Key Responsibilities:Provide API support and technical issue...
-
Field Service Engineer
4 tygodni temu
Poznań, Greater Poland Loma Systems Pełny etatAbout the RoleWe are seeking a highly skilled Field Service Engineer to join our team in Poland. As a Field Service Engineer, you will be responsible for providing high-quality technical support to our customers in the field.Key ResponsibilitiesCarry out repairs, on-site commissioning, service, and calibration of customer's inline inspection...
-
Site Reliability Engineer
3 tygodni temu
Poznań, Greater Poland Akamai Technologies Pełny etatUnlock the Power of Cutting-Edge TechnologyAre you passionate about solving complex content delivery challenges?Akamai Technologies is seeking a highly skilled Site Reliability Engineer to join our team.As a Site Reliability Engineer, you will specialize in creating solutions that improve automation and efficiencies across all internal teams. You will be...
