Technical Writer for Pega Enterprise Applications

4 tygodni temu


Kraków, Lesser Poland Pegasystems Pełny etat

About the Role:

Pega's Technical Documentation Team is seeking a highly motivated Technical Documentation Writer to help us set a new vision for world-class content and documentation development. This position will be accountable for user and developer content development, milestone reporting, delivery of high-quality documentation and successful customer enablement results.

Key Responsibilities:

  • Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication.
  • Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
  • Work directly with project stakeholders to achieve agreement that proposed deliverables satisfy required business needs.
  • Determine the best format (user guide, Help, knowledgebase article, etc.) to present information to support customer success.
  • Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation.
  • Identify gaps in documentation and build executable plans.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • 1-3 years of relevant experience.
  • Working knowledge of DITA and HTML.
  • Familiarity with object-oriented software development concepts and technologies.
  • Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively.
  • Good communications skills in English.
  • CRM software experience a plus.

About Pega:

Pega offers a highly collaborative environment for the designing and development of new ideas and features. The company is a leader in the emerging market of AI-powered enterprise applications, and employees have opportunities for development and growth. The company offers a competitive salary and benefits package, as well as a friendly atmosphere in an international environment.



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