Technical Writer for Enterprise Applications

2 tygodni temu


Kraków, Lesser Poland Pegasystems Pełny etat

About This Role

We are seeking a highly motivated Technical Documentation Writer to help us set a new vision for world-class content and documentation development.

This position will be accountable for user and developer content development, milestone reporting, delivery of high-quality documentation and successful customer enablement results.

Responsibilities

  1. Design and implement comprehensive documentation solutions to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication.
  2. Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions.
  3. Work directly with project stakeholders to achieve agreement that proposed deliverables satisfy required business needs.
  4. Determine the best format to present information to support customer success.
  5. Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.

Requirements

  • Bachelor's Degree or equivalent experience
  • 1-3 years of relevant experience
  • Working knowledge of DITA and HTML
  • Familiarity with object-oriented software development concepts and technologies
  • Demonstrable technical writing and editing skills; ability to explain complex concepts and processes clearly and effectively
  • Good communications skills in English
  • CRM software experience a plus

About Pega

Pega offers a highly collaborative environment for the designing and development of new ideas and features.

Many opportunities of development – an extensive on-boarding training, budget for conferences, area for own training initiatives, possibilities of working in other global offices for a few weeks.

Attractive salary and benefits package (Medical Care, Group Insurance, Multisport Card, English lessons, and many more).

Working in a friendly atmosphere in an international environment - in a very hi-tech new office with chillout and games rooms.

Feeling the power of social spirit – we support many team and sports initiatives



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