Support Specialist for European Farmer Network
3 dni temu
About Arla Foods
We are a leading global dairy company, with a rich history dating back to 1881. Our mission is to make a difference in the world, one glass of milk at a time.
Job Title: Support Specialist for European Farmer Network
Salary: €45,000 - €55,000 per year, depending on experience
Job Description:
The Support Specialist will be part of our team responsible for providing timely and effective front-line and operational support to our 8,000+ farmer owners across 7 European countries. The role will involve handling farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support.
Main Responsibilities:
- Proactively handle farmers' inquiries on a daily basis, ensuring high-quality, accurate, and timely support.
- Maintain master data.
- Monitor milk quality results and collaborate with other departments and external partners such as laboratories and logistics teams.
- Verify documentation based on established guidelines and standards.
- Support the administration of quality assurance programs related to sustainable farming practices.
- Collaborate with local teams to establish strong relationships and build trust with our farmers, fostering a cooperative and supportive environment.
- Contribute to the development of our knowledge library by creating informative guides and resources for farmers, enabling them to access essential information easily.
- Handle ad hoc tasks on a daily basis to address any immediate needs or requests from farmers and ensure their satisfaction and trust in our services.
Required Skills and Qualifications:
- A high level of English.
- A very good command of the Dutch language (min. B2).
- At least a bachelor's degree.
- An ability to manage complexity, prioritize tasks effectively with an enthusiastic can-do attitude.
- A willingness to support farmers with their inquiries.
- Attention to detail, self-motivation, and great organizational skills.
- Excellent communication skills.
- An ability to adapt to different styles to suit different audiences.
- An ability to identify process improvements.
- Experience in dealing with documentation will be a plus.
- Experience in the customer service field would be a huge advantage.
- Experience within the Salesforce environment will be an additional advantage.
Benefits:
- Flexible working time (start your day of work between 7-9) and home office work possibility.
- Language bonus.
- Trainings with experts & professional induction in a new position.
- Development programs (function additions, coordinator programme).
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
- Relocation allowance.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Additional holiday depending on length of employment (up to 4 days).
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