Technical Support Specialist
7 dni temu
As a Support Engineer, you will be responsible for connecting our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support.
Key Responsibilities:
- Providing support to clients regarding technical issues via various communication channels;
- Logging remotely to clients' computers and helping them solve software issues;
- Documenting issues dealt with in the ticketing system;
- Troubleshooting hardware, software, and network-related issues;
- Escalating problems to the next level of support when necessary;
About Stefanini:
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide. Our expertise spans from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world.
Requirements:
- ENGLISH advanced level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills, technical skills, etc.);
- A team player that shows adaptability, flexibility, and perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computer-based activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a non-technical manner.
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