German Language Support Specialist

7 dni temu


Opole, Opole Voivodeship, Polska Capita Pełny etat

In this role as a Global Customer Experience Associate, you will play a key part in ensuring that customer issues are resolved efficiently and effectively. You will be responsible for responding to customer inquiries and resolving their concerns in a timely manner.

Responsibilities
  • To respond to customer inquiries via phone, email, or chat and resolve their concerns in a timely manner.
  • To communicate with customers in a professional and courteous manner.
  • To maintain accurate records of customer interactions and update the relevant systems accordingly.
  • To work closely with the team to achieve customer satisfaction targets and improve overall customer experience.

Requirements:

  • Fluency in German language - C1.
  • Previous experience in customer service field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and maintain accurate records.

Benefits:

  • Performance bonus.
  • Employee Assistance Program for employees and their families (psychological support).
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers.
  • A multinational environment with strong ties to UK business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

Capita is a leading business services provider with over 44,000 employees operating across multiple disciplines and sectors. We're committed to creating an inclusive environment for all employees and welcome applications from diverse candidates.



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