Technical Customer Support Specialist

5 dni temu


Katowice, Silesia, Polska SolarEdge Technologies Pełny etat

We are seeking an experienced Technical Account Manager to join our team at SolarEdge Technologies.

About the Role
  • This is a full-time position that requires a strong background in customer service and technical support.

The successful candidate will serve as the main technical point of contact for clients, ensuring their technical needs are met and providing expert guidance on PV solutions.

Responsibilities include building and maintaining strong relationships with clients, understanding their business and technical requirements to deliver tailored solutions.

The role also involves providing proactive technical support, troubleshooting issues, and ensuring the optimal performance of PV systems.

Conducting training sessions and workshops for customers to enhance their understanding and effective use of SolarEdge technologies is also a key aspect of the role.

Collaboration with sales, product, and customer support teams is essential to address client needs and deliver comprehensive solutions.

Developing and updating account plans, tracking performance metrics, and ensuring client satisfaction and retention are critical components of this role.

Maintaining a deep understanding of the company's products and services to provide accurate and relevant information to customers is essential.

Managing and resolving technical issues promptly, ensuring minimal disruption to customers' operations, is crucial.

Key Skills
  • At least 2 years of experience in professional customer service and technical helpline or remote support.
  • Basic understanding of IP network technology.
  • Experience with solar electric products or similar is a plus.
  • Exceptional listening and questioning skills.
  • Strong soft skill communication internally and externally.
  • Outstanding written communications skills in English.
  • Ability to multitask in a very fast-paced environment.
  • Experience working for an international organization is preferred.
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
  • General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
  • Fluent Dutch language in spoken and written is a must. Business communication skills in English.


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