Service Delivery and Support Manager

5 dni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

As a Senior Technical Operations Manager at TN Poland, you will play a crucial role in ensuring the success of our support and managed services operations. With a focus on delivering high-quality services to our clients, you will be responsible for driving remote support for various service delivery management activities.

This will include leading and growing a team of technical experts and support specialists, overseeing support and managed services to ensure high quality, SLA delivery, and customer satisfaction, and interacting with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyze risks, and make decisions on priorities.

Key responsibilities will include managing support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics, facilitating an environment of inclusion that leverages diverse perspectives and talent, and managing a team of technical experts and support specialists to achieve their career goals.

We require an individual with a strong technical background, including a solid knowledge and understanding of a wide variety of networking, data centre, and security technologies. Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions is essential.

Able to communicate fluently in English, you will also have the ability to work in a fast-paced environment and adapt to changing circumstances.



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