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HR Service Center Associate with Russian and Polish

2 tygodni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Opportunity

We are seeking an ambitious, people-oriented professional to join our multi-lingual team in Warsaw as an HR Service Center Associate with fluent Russian and Polish.

This is an office-based position requiring regular presence in our location.

Purpose of the Role
  1. This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
  2. This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands.
Key Responsibilities
  1. Solve requests from customers at least through 2 of the 4 channels: phone, chat, email, and appointment; and through two or more languages, with Russian, English, and Polish being mandatory fluent.
  2. Meet and abide by pre-established schedules, which will respond to the specific needs of the business.
  3. Ensure and always be up-to-date with the knowledge required for effective performance of the functions.
  4. Optimally respond to service inquiries and requests with timely, accurate, and professional replies.
  5. Resolve or escalate requests based on established resources.
  6. Demonstrate a right attitude towards customer service coupled with good communication skills, accuracy, and ability to listen and interpret requests from customers.
Required Qualifications and Background
  1. Bachelor's degree in careers as Administration, Systems, Communications, Translation and Interpretation or similar.
  2. Desirable postgraduate or specialization in Human Resources and/or Customer Service.
  3. Languages: Fluent English, Polish, and Russian; any additional European language would be a strong asset.
  4. Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels.
  5. Managing multi-channel customer service platforms (phone, email, and chat).