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Help Desk Engineer

1 tydzień temu

Warszawa, Mazovia, Polska Dentons Pełny etat

About Our Company

Dentons Business Services EMEA is the operational backbone of Dentons, a global law firm delivering exceptional client service across Europe, the Middle East, and Africa. Our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration within the organization.

We pride ourselves on fostering a culture of continuous improvement and adaptability. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more.

The Role

As a Service Desk Specialist, you will be responsible for providing first-level support to IT users. You will troubleshoot and resolve issues related to hardware, software, network, and applications.

Your Key Responsibilities

Keep IT equipment and supplies in good condition.Provide first-line technical support, answering user queries relating to hardware and software problems.Participate in Europe IT activities.Research and evaluate new IT solutions and make recommendations for improvement.Diagnose and resolve IT problems and escalate complex issues to external vendors or specialists.Ensure processes, policies, and best practices are followed.Provide excellent customer service, ensuring users can continue to work.Log all IT incidents and Service Requests into the ticketing system.Escalate incidents with accurate documentation to service owners, when required.Adhere to duties as assigned to fully meet the requirements of the position.

What We Offer

You will benefit from:

  • Private medical healthcare provided by Medicover.
  • MultiSport card.
  • Benefit Cafeteria system.
  • Veterinary care for your pet provided by PetHelp.
  • Possibility to participate in private insurance plan.
  • An additional day off for your birthday.
  • Tailored learning & development opportunities.
  • Hybrid work model with convenient office location in Warsaw city center.